Privacy Policy

Effective Date: October 16, 2025

At Balagio Homewood (Balagio Inc.) and Balagio Mokena (Lucky Bird LLC), we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and share your information when you purchase or use our gift cards online.

1. Information We Collect

When you make an online purchase, we collect the following information:

• Name, email address, billing address, and phone number

• Payment information (processed securely through Silverware or other PCI DSS–compliant providers)

• Transaction details and order history

We do not store full credit card numbers or sensitive payment data on our servers.

2. How We Use Your Information

Your data is used strictly to:

• Process and confirm your purchase

• Communicate updates about your transaction

• Provide customer support

• Prevent fraud and ensure compliance with applicable laws

We do not sell, trade, or rent customer information to third parties.

3. Data Security

We employ industry-standard encryption and secure socket layer (SSL) technology to protect your personal data. All financial transactions are processed by Silverware, a trusted PCI DSS–compliant provider.

4. Third-Party Access

Your information may be shared with limited third parties such as payment processors and technical service providers, solely to fulfill your purchase or maintain system functionality. All such parties are bound by strict confidentiality agreements.

5. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand visitor interactions. You may disable cookies through your browser, but certain features may not function as intended.

6. Data Retention

We retain personal data only for as long as necessary to fulfill your transaction and comply with legal, accounting, or reporting obligations.

7. Your Rights

You may request to review, correct, or delete your personal data by contacting:

• Homewood: [email protected]

• Mokena: [email protected]

4. Customer Service and Contact Information

Balagio Homewood (Balagio Inc.)

📍 17501 Dixie Highway, Homewood, IL 60430
📞 708-957-1650
📧 [email protected]

Balagio Mokena (Lucky Bird LLC)

📍 9716 W. 191st Street, Mokena, IL 60448
📞 708-719-3370
📧 [email protected]

For additional questions regarding online gift card purchases, privacy, or refunds, please contact the respective location.