Homewood & Mokena Refunds, Returns, and Cancellation Policy

Effective Date: October 16, 2025

1. All Sales Are Final

All gift card purchases made through our online platform are final. Once payment has been processed, no refunds, returns, or cancellations will be accepted.

2. Order Cancellation Before Completion

You may cancel your order prior to completing payment by selecting the “Cancel” or “Return to Guest Checkout” option. Once payment is submitted, the transaction cannot be reversed.

3. Refund Exceptions

Refunds will only be granted in cases of verified technical or system error caused by Balagio Inc., Lucky Bird LLC, or our payment processor Silverware. Proof of error may be required.

4. Lost or Stolen Cards

Balagio and Lucky Bird are not responsible for lost, stolen, or damaged cards. Replacement or reissuance will not be provided.

5. Redemption Rules

• Balagio Homewood Gift Cards are redeemable only at Balagio Homewood (Balagio Inc.).

• Balagio Mokena Gift Cards are redeemable only at Balagio Mokena (Lucky Bird LLC.)
  Gift cards cannot be transferred or exchanged between locations.

6. Non-Transferability

Gift cards are non-transferable, non-refundable, and may not be exchanged for cash except where required by law.

7. Expiration and Fees

Gift cards do not expire and no maintenance or inactivity fees will be charged.

8. Errors and Disputes

If you believe an error occurred with your order or balance, please contact the appropriate location immediately. Verified errors will be corrected or refunded as required by law.

4. Customer Service and Contact Information

Balagio Homewood (Balagio Inc.)

📍 17501 Dixie Highway, Homewood, IL 60430
📞 708-957-1650
📧 [email protected]

Balagio Mokena (Lucky Bird LLC)

📍 9716 W. 191st Street, Mokena, IL 60448
📞 708-719-3370
📧 [email protected]

For additional questions regarding online gift card purchases, privacy, or refunds, please contact the respective location.